Last updated December 9, 2024

Privacy Policy

Last updated: December 9, 2024

Thank you for using RAYCOZ’s games, applications, websites, and related services (collectively, the “Services”).

we are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal data. This Privacy Policy explains:

  • What personal data we collect and why
  • How we use and share your data
  • Your rights and choices regarding your data
  • How we protect your data

This Privacy Policy applies to all users of our Services worldwide. We may update this policy periodically by posting a new version on Privacy Policy. If we make significant changes, we will notify you through the Services or by email before the changes take effect. Your continued use of the Services after the effective date means you accept the updated policy.

1. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

support@raycoz.com

2. Personal Data We Collect

We collect personal data to provide, improve, and personalize our Services. The data we collect falls into three categories:

2.1 Data You Provide

  • Account Information: Name, email address, username, password, or profile photo when you create an account or update your profile.
  • Communications: Messages you send us, such as support tickets, chat logs, or feedback.
  • Other Data: Information you voluntarily share, such as survey responses or data to recover a lost account.

2.2 Data We Collect Automatically

  • Account and Gameplay Data: A unique RAYCOZ ID assigned to your account, game progress, achievements, and in-game activities.
  • Device and Usage Data: IP address, device identifiers (e.g., device ID, advertising ID), device type, operating system, browser type, language settings, connection type, and timestamps.
  • Interaction Data: How you use the Services, including pages visited, features used, and interactions with other players.
  • Location Data: General location (e.g., city or country inferred from your IP address) or precise geolocation (e.g., GPS data, with your consent).
  • Cookies and Tracking: Data collected via cookies, web beacons, or similar technologies to analyze usage, personalize content, and deliver ads (see Section 9 for details).

2.3 Data from Third Parties

  • Linked Accounts: Information from third-party platforms (e.g., Facebook, Google, WeChat) if you link them to our Services, such as your name or profile details.
  • Advertising and Analytics: Demographic data, fraud prevention data, or payment verification data from partners like ad networks or platform providers.
  • Mobile Advertising IDs: Identifiers like Apple’s IDFA or Google’s AAID for advertising purposes, which you can reset or disable in your device settings.

3. Why We Collect Your Data

We collect and use your personal data for the following purposes, based on legal grounds such as contract performance, legitimate interests, consent, or legal obligations:

3.1 To Provide and Operate the Services

  • Create and manage your account.
  • Enable gameplay and deliver requested features or products.
  • Process payments and verify transactions.
  • Send service-related communications (e.g., account updates, technical notices).

Legal Basis: Necessary to perform our contract with you.

3.2 To Improve and Personalize the Services

  • Analyze usage to enhance gameplay and user experience.
  • Develop and update player profiles.
  • Offer social features, like leaderboards or in-game chats.
  • Customize content, such as tailored game recommendations.
  • Respond to your inquiries and provide support.

Legal Basis: Our legitimate interest in improving the Services and your experience.

3.3 To Deliver Personalized Advertising

  • Show relevant ads in the Services or on third-party platforms .
  • Track ad performance and user behavior to optimize campaigns.

Legal Basis: Our legitimate interest in monetizing the Services, unless consent is required (e.g., for cookies under GDPR).

3.4 To Ensure Safety and Fairness

  • Monitor and moderate chats to prevent abuse or harassment.
  • Detect and prevent fraud, cheating, or unauthorized account access.
  • Enforce our Terms of Service.

Legal Basis: Our legitimate interest in maintaining a safe and fair environment.

  • Respond to lawful requests from authorities.
  • Meet tax, accounting, or reporting requirements.

Legal Basis: Compliance with legal obligations.

  • Use precise geolocation data for location-based features (e.g., local events).
  • Send marketing emails or push notifications about new games or offers.
  • Process data for other purposes, where explicitly agreed.

Legal Basis: Your consent, which you can withdraw at any time.

4. How We Share Your Data

We share your data only as described below and in accordance with applicable laws:

4.1 With Other Players

  • Social Features: Other players may see your username, profile photo, in-game activities, or messages in public chats or leaderboards.

4.2 With Service Providers

  • Partners: We work with trusted partners who process data on our behalf for hosting, analytics, advertising, payment processing, or fraud prevention. These partners follow our instructions and comply with strict data protection standards.
  • Examples: Cloud providers, customer support platforms, ad networks.

4.3 With Third Parties

  • Advertising Partners: We share limited data (e.g., advertising IDs) with ad networks to deliver personalized ads, unless you opt out (see Section 6).
  • Social Media Platforms: If you link your account to platforms like Facebook, they may access certain data per their privacy policies.
  • Fraud Prevention: We share data with organizations to combat fraud or illegal activity.
  • Legal Requests: We may disclose data to comply with laws, court orders, or to protect our rights, property, or safety.

4.4 Business Transfers

  • If RAYCOZ is involved in a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, with continued protection under this policy.

4.5 List of Key Partners

Below are some partners who may process your data. Please review their privacy policies for details:

5. How We Protect Your Data

5.1 Security Measures

We use industry-standard safeguards to protect your data, including:

  • Encryption of sensitive data in transit and at rest.
  • Regular security assessments and updates.
  • Access controls to limit data access to authorized personnel only.

No system is 100% secure, but we strive to minimize risks of unauthorized access, loss, or misuse.

5.2 Data Retention

  • We keep your data only as long as needed to provide the Services or meet legal obligations.
  • Inactive accounts may be anonymized or deleted after [insert period, e.g., 2 years].
  • If you request deletion, we will remove your data unless required for legal purposes (e.g., tax records).

6. Your Rights and Choices

You have rights over your personal data, depending on your location and applicable laws. To exercise these rights, contact us at support@raycoz.com

6.1 Access and Portability

  • Request a copy of your personal data in a structured, machine-readable format.

6.2 Correction

  • Ask us to correct inaccurate or incomplete data.

6.3 Deletion

  • Request deletion of your data, subject to legal exceptions (e.g., fraud prevention).

6.4 Objection and Restriction

  • Object to or restrict certain data processing activities, such as personalized ads.
  • Revoke consent for optional data processing (e.g., geolocation, marketing emails) at any time via your device settings or by contacting us.

6.6 Opt-Out Options

  • Marketing Communications: Unsubscribe from emails using the link in each message or update your preferences in the Services.
  • Targeted Ads: Disable personalized ads in your device settings:
    • iOS: Enable “Limit Ad Tracking” in Privacy settings.
    • Android: Select “Opt out of Ads Personalization” in Google settings.
  • Cookies: Manage cookie preferences through our cookie consent tool (where applicable) or your browser settings.

6.7 Non-Discrimination

  • We won’t discriminate against you for exercising your rights (e.g., by denying access or charging different prices).

7. Children’s Privacy

We do not knowingly collect personal data from children under 16 (or a higher age as required by local law) without verifiable parental consent. If you are under 16, please do not provide personal data to us.

If we learn we’ve collected data from a child under 16 without consent, we will delete it promptly. To report concerns, contact us at support@raycoz.com

8. International Data Transfers

Our Services are global, so your data may be transferred to and processed in countries outside your own, including the United States. These countries may have different data protection laws.

To protect your data, we use safeguards like:

  • Standard Contractual Clauses approved by the European Commission.
  • Agreements with Privacy Shield-certified partners.
  • Other mechanisms recognized under local laws.

Contact us for more details on our transfer safeguards.

9. Cookies and Similar Technologies

We and our partners use cookies, web beacons, and similar technologies to:

  • Ensure the Services function properly (essential cookies).
  • Analyze usage and improve performance (analytics cookies).
  • Deliver personalized ads (advertising cookies).

You can manage cookies via our cookie consent tool (where required) or your browser settings. Disabling cookies may affect some features of the Services.

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

Last updated: December 9, 2024