Last updated: December 9, 2024
Welcome to RAYCOZ!
These Terms of Service (“Terms”) govern your use of our games, mobile applications, websites, and related services (collectively, the “Service”) provided by RAYCOZ ( “we,” “us,” or “our”). By using the Service, you agree to these Terms and our Privacy Policy, which is incorporated by reference.
Quick Summary (non-binding):
Please read the full Terms below carefully.
By installing, accessing, or using the Service (e.g., browsing our website, downloading our app, or playing our games), you agree to these Terms and our Privacy Policy. If you don’t agree, please do not use the Service. Use of the Service is not permitted where prohibited by law.
We may update these Terms, our Privacy Policy, or other policies at any time by posting the changes on the Service (e.g., at Terms of Use). We’ll notify you of significant changes via email or in-app messages where feasible. By continuing to use the Service after changes are posted, you accept the updated Terms. If you don’t agree, you must stop using the Service.
Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, non-commercial entertainment purposes (e.g., playing games or interacting with features). This license does not permit other uses, such as selling access or using the Service for advertising.
You agree not to:
Violating these restrictions may result in Account suspension or termination (see Section 2.4).
We (or our licensors) own all rights, title, and interest in the Service, including games, code, artwork, music, characters, and other content. All intellectual property rights are reserved.
You don’t own your Account; it’s a limited license to access the Service. All rights to Accounts belong to us.
Virtual currency, in-game items, or other digital goods (“Virtual Items”) are licensed to you for use in the Service. You don’t own Virtual Items, whether earned or purchased, and they have no real-world value outside the Service.
“User Content” includes anything you or other users upload, post, or share through the Service, like chat messages, profile images, or forum posts.
By sharing User Content, you confirm that it:
You’re solely responsible for your User Content. Don’t share personal information that could compromise your privacy or security.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, display, and distribute your User Content solely to operate, provide, and promote the Service (e.g., showing your chat messages in-game or featuring your fan art in marketing with your permission). This license ends when you delete your User Content or terminate your Account, except for content already shared publicly or with others.
We don’t pre-screen all User Content but may review, edit, or remove it at our discretion if it violates these Terms or is reported as inappropriate. You can report problematic content at support@raycoz.com. We’re not responsible for User Content or your interactions with it, and you use the Service at your own risk.
Forums, chats, or blogs are public spaces. Don’t post ideas or information you want to keep private, as others may use them without our control. We’re not obligated to compensate you for ideas you share.
You may purchase a limited, non-transferable, revocable license to use Virtual Items (e.g., virtual currency or in-game items) or other goods/services (“Merchandise”) through the Service. Purchases must be made via us or our authorized partners, not third parties.
Purchases are generally final and non-refunded, except where required by law (e.g., EU’s 14-day withdrawal right for digital goods). If you believe you’re eligible for a refund (e.g., due to unauthorized purchases or technical issues), contact support@raycoz.com within 14 days of purchase. We’ll review requests in line with our policies and legal obligations.
If a minor makes unauthorized purchases, parents or guardians may request a review at support@raycoz.com. We encourage using parental controls to prevent such issues.
We may modify, regulate, or remove Virtual Items at any time. If we discontinue a game, we’ll provide at least 30 days’ notice where possible and may offer limited alternatives (e.g., transferring items to another game), but we’re not obligated to compensate you unless required by law.
The Service evolves over time. We may release updates to games or features, which you must accept to continue using the Service. Updates may occur automatically, and you may need to update third-party software (e.g., your device’s operating system) to maintain compatibility. For significant changes that reduce functionality, we’ll aim to notify you in advance via email or in-app messages.
To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied (e.g., warranties of merchantability, fitness for a particular purpose, or non-infringement). We don’t guarantee:
Some jurisdictions don’t allow certain warranty exclusions, so your statutory consumer rights remain unaffected.
To the maximum extent permitted by law:
This doesn’t limit liability for gross negligence, willful misconduct, or other cases where exclusions aren’t allowed (e.g., personal injury or fraud). Your statutory rights as a consumer are preserved.
You agree to indemnify and hold us (and our officers, directors, agents, and affiliates) harmless from third-party claims, damages, or losses (including reasonable attorneys’ fees) arising from your intentional or negligent misuse of the Service or breach of these Terms. This doesn’t apply if the issue isn’t your fault.
If you have a concern, please contact us first at support@raycoz.com. We’ll aim to resolve it within 30 days.
These Terms are governed by Hong Kong law, without regard to conflict of law principles. Any disputes must be resolved exclusively in Hong Kong courts, except where local law requires otherwise (e.g., consumer claims in your home jurisdiction). You agree to submit to the jurisdiction of Hong Kong courts for non-consumer disputes.
For a faster, cheaper alternative, you may request arbitration through a mutually agreed provider. Arbitration is optional and doesn’t waive your right to pursue claims in court where required by law.
If any part of these Terms or our Privacy Policy is found illegal or unenforceable by a court, that part will be ineffective only in that jurisdiction, and the remaining Terms will remain in effect.
We may assign these Terms or our Privacy Policy to another entity (e.g., during a merger) with or without your consent, but we’ll notify you of significant changes. You may not assign your rights or obligations without our written permission.
We may publish additional policies for specific features (e.g., forums or contests). Your use of those features is subject to those policies and these Terms.
These Terms, our Privacy Policy, and any incorporated documents form the complete agreement between you and us about the Service, replacing any prior agreements.
If we don’t enforce a provision, it doesn’t mean we waive our right to do so later. Any waiver must be in writing and signed by us.
We may notify you via postings on raycoz.com, email, or in-app messages. You must send notices to us via email at support@raycoz.com or by mail to: Yun Kai Building, 466 Nathan Rd, Yau Ma Tei, Kowloon, Hong Kong. Notices not sent this way have no legal effect.
You agree that a breach of these Terms could cause us irreparable harm, entitling us to seek injunctive relief without posting a bond. You waive your right to seek injunctions to stop the Service’s operation and limit claims to monetary damages (subject to Section 8).
We’re not liable for delays or failures due to causes beyond our reasonable control, like natural disasters, war, cyberattacks, or labor disputes.
Questions? Reach out at support@raycoz.com
Last updated: December 9, 2024